Refund policy

Return and Refund Policy

Thank you for shopping at WSM Abbigliamento S.r.l.

We aim to provide you with high-quality products and a seamless shopping experience. Below, you'll find the details of our return and refund process.

1. Returns and Exchanges

We accept returns within 15 days of the delivery date. To be eligible, items must be:

  • Unused, in their original packaging, and in the same condition as received.

  • Exclusions apply to Custom Made or Made-to-Order items, which are non-refundable.

2. Return Options

When requesting a return, customers can choose one of the following options:

  1. Store Credit: receive 100% of your order value as store credit. We will cover the return shipping costs and provide you with a prepaid shipping label.

  2. Full Refund (Shipping Fee): receive 100% of your order value to the original payment method. You’ll need to cover a €10 return shipping fee, and we’ll provide a return label.

  3. Full Refund (Customer Shipping): receive 100% of your order value to the original payment method. Return shipping is at your expense.

You’ll be asked to specify your preferred option when submitting your return request.

3. Submitting a Return Request

To initiate a return:

  1. Log in to your account:

    • Enter your email address and follow the prompts to receive a verification code on your email.

    • Use the code to log into the customer portal.

  2. Select the order you want to return, choose the items, and specify your return reason.

  3. Use the "Notes" field to specify your preferred return option (A, B, or C).

  4. Submit your request.

If approved, we’ll email you return instructions and, for Options A and B, a prepaid shipping label.

4. Refunds

  • Refunds are processed once we receive and inspect your return.

  • Refunds are issued as per the selected option:

    • Store credit (Option A).

    • To the original payment method (Options B & C).

  • Refund processing typically takes up to 14 days after we receive the item.

5. Damaged or Defective Items

If you receive a damaged or defective item, email us at info@mrwondersmile.com with your order details and photos. We’ll ensure you’re taken care of.

6. Return Shipping Address

Ship returns to:

WSM Abbigliamento S.r.l.
Via Fratta 15, San Zenone degli Ezzelini, 31020, Treviso (TV), Italy.

7. Contact Us

For questions or assistance, contact us at info@mrwondersmile.com.